Frequently Asked Questions
Everything you need to know about your Mia Tui experience.
What is the standard delivery time for orders?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally arrive within 7-14 business days.
How do I return an item I am not happy with?
We offer a 30-day return policy. Items must be unused and in their original packaging. Please visit our returns portal to generate a label and start the process.
Are Mia Tui bags vegan-friendly?
Yes, all our bags are made from high-quality, animal-friendly vegan leather (PU) and are designed to be both durable and stylish without using animal products.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I clean and care for my bag?
To clean your Mia Tui bag, simply wipe it down with a damp cloth and mild soapy water. Avoid using harsh chemicals or abrasive sponges to preserve the finish.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact our customer support team within 1 hour of placing your order.